Golden Prism Jewellery

Tel: 01937 845 209    

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Terms & Conditions

Terms & Conditions

1. Definitions
       1. In these terms and conditions ("the Terms") unless the context otherwise requires, the following words and phrases shall have the following meanings:

"Customer Material" means any information provided by the customer to Golden Prism including, but without limitation, your details, sizes, delivery details, requirements or any information provided in the Enquiry or Order;

"Enquiry" means any enquiry made of Golden Prism;

"Force Majeure Event" includes any delay or failure to perform our obligations as set out in these Terms where such delay or failure to perform arises from circumstances beyond our reasonable control, including (without limitation) any Act of God, communications failure, death, destruction, fire, flood, strikes, riots, accident, disruption to energy supplies, civil commotion, acts of terrorism or war;

"Order Confirmation" an order confirmation from Golden Prism to you confirming the acceptance of your order;

"Product" means quality diamond jewellery and other quality products produced by Golden Prism from time to time and available for sale on the Website;

"Golden Prism", "us" or "we" means Golden Prism Limited (Company Number 07870818) whose registered office is at 4 Clifford Court, New Mill Lane, Clifford, Wetherby, West Yorkshire. LS23 6HW and a member of The British Jewellers Association;"Website" means the website for the sale of Products at;

"writing" includes email, fax or other comparable means of communication;

"you", "your" or "customer" means the person, firm or company placing an order for Products with Golden Prism;

2. Product Details

  1. The Products displayed on this Website are not shown to actual size nor are their images of gemstones binding as to detail as each gemstone is unique and may vary slightly from the image. Some Products may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other Products may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item, and your attention is drawn to the Product details and content where given.


3. Price of the Products

  1. The Price of the Products will be as stated on our Website at the time you submit your order.
  2. All Products must be paid for in full before being dispatched.


4. Enquiries

  1. By making an Enquiry you are under no obligation to purchase any Product but you agree to be bound by these Terms and our Privacy Policy.


5. Order Acceptance and Payment

  1. An order for products may be submitted online. We will send you an email to confirm that we have received your order. An order placed by you constitutes an offer by you to buy the products. Once we have checked price and availability and confirmed that we are able to deliver to the address stated by you for delivery we will ask you to provide details of the credit or debit card that you will use to pay for the Products.
  2. We use the World Pay for payments. Once your card has been authorised and payment has been received by us we will confirm that your order has been accepted by sending an Order Confirmation to you at the e-mail address you provide. Your receipt of an Order Confirmation for your order brings into existence a legally binding contract between us.
  3. In the unlikely event that the Products are no longer available, or that we have made a pricing mistake or cannot deliver to the stated address we will advise you of this. You will not receive an Order Confirmation and there will be no contract between us.
  4. You may pay for the Products in any currency and using any method from time to time stated on our Website.
  5. In the event that payment for an order is not received; or you are not fully and legally entitled to use your nominated credit, debit or charge card; or such card has insufficient funds to cover the price of the Products then:
  6. Golden Prism may contact you allowing you to make payment in full within a specified time period by the same or another means; or
  7. Golden Prism may at its sole discretion cancel your order in which case Golden Prism shall return any monies received from you within 30 days of receipt of such monies to your nominated account.
  8. You agree to reimburse to Golden Prism all costs and charges incurred by us in obtaining payments from you in the event a failed payment occurs.


 6. Our Right to Cancel

  1. We reserve the right to cancel your order if a Force Majeure Event occurs.
  2. If we do cancel your order we will notify you by e-mail and will offer an alternative replacement Product or refund to you any amounts paid to us as soon as possible and in any event within 30 days of your order.


7. Delivery

  1. As part of our insurance requirements and quality control procedure, before any Product is shipped the Product is inserted into the packaging in the presence of a suitable individual and duly sealed.
  2. Delivery will be made to the address specified in the Order Confirmation.
  3. We will take all reasonable steps to deliver your order to you on or before the date specified in the Order Confirmation but delays may be caused and delivery can be delayed due to Force Majeure Events or for any other reason. If we do not deliver on or before the date specified in the Order Confirmation you will be entitled to a full refund unless you agree a later time for delivery. Golden Prism does not warrant or guarantee the delivery date specified in the Order Confirmation and subject to providing the refund referred to above shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur as a result of late delivery.
  4. You will become the owner of the Products you have ordered when they have been delivered to you. Once the Products have been delivered to you they will be held at your own risk and we shall not be liable for their loss or destruction.
  5. If the Products are lost or damaged in transit lease let us know promptly.


8. Right of Cancellation

  1. WITH THE EXCEPTION OF THOSE ITEMS LISTED IN CLAUSE 8.1.1, you will be entitled to cancel your order by written notice to us by following the procedure set out below. You do not need to give us any reason for cancelling your order.
  2. The items which are NOT eligible for cancellation or return from the Customer to Golden Prism and, therefore, which are NOT eligible for refund from Golden Prism to the Customer (unless having a defect or fault, or the incorrect item has been sent from Golden Prism to the Customer) are as follows:
  3. - Any item which has been custom-made or modified in any way to the Customer's specifications
  4. - Any item which is a special order due to the size requested by the Customer
  5. If you exercise the right to cancel under clause 8.1 then the following procedure must be followed:
  6. call the Golden Prism customer service helpline on 01937 845209 within 7 working days after the date of delivery of the Product(s) to notify us;
  7. complete the return form online to request an RMA number;
  8. secure the Product(s) and all of the original packing materials, including return form, packing slip, and the diamond certificate if appropriate, in a plainly wrapped cardboard box (the post office has these available if you do not) ensuring that the Products are packaged adequately to protect against damage;
  9. send the Product(s) by registered mail, as this is the safest way to ship high-value items.
  10. if the Product is a diamond, then any original gemmological laboratory certificate that was issued with the diamond needs to be returned as well. This is very important. The diamond certificate has a £200 replacement fee. If the certificate is not returned, the cost of replacing it will be deducted from any refund payable to you.
  11. If you fail to return the Products we will collect them and we will charge you the direct cost of collection. If you fail to take reasonable care of the Products before they are returned to us and this results in damage or deterioration we will charge you for the reduction in value.
  12. Subject to the conditions in this clause 8, Golden Prism will refund the full cost of the item. Refunds will be made in the same form as the original purchase.
  13. All requests will be processed after our laboratory inspects and verifies the condition of the Products. Returns take approximately five business days to process upon receipt of the item.
  14. This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.


Clearly print your name and address on the outside of the package in the return area.

Mail the package to:

Golden Prism Customer Services
4 Clifford Court
New Mill Lane
West Yorkshire
LS23 6HW

Please be careful: You are strongly advised NOT to write jewellery, diamonds or other luxury-related words anywhere on the package, as this invites possible theft of the package.

9. Faulty Products

  1. If there is a problem with the Products please contact us. We will deal with the matter in accordance with your legal rights.
  2. If you notify a problem to us:
  3. we may refer you to a local jeweller associated with Golden Prism to rectify the fault at the cost of Golden Prism; or
  4. we may offer you an alternate Product free of charge (which is equal in cost value to the returned product and at our sole discretion, and of course subject to availability) within 60 days of notification provided that that the original Product is returned to us in accordance with clause 10; or
  5. we will arrange with you for the Products to be returned to us in accordance with clause 10, and we shall refund the price paid.


10. Use of the Website

  1. Golden Prism does not warrant that functions contained in the Website content will be uninterrupted or error free, that defects will be corrected, or that Golden Prism or the server that makes it available are free of viruses or bugs. We shall have no liability for any direct, indirect, special or consequential loss arising out of the use of or the inability to use this Website including (without limitation) reliance on any information or content of the website or which results from mistakes, omissions, interruptions, deletions of files or emails, defects, viruses or delays in operation or transmission.
  2. The information on the Website may contain technical inaccuracies or typographical errors and may be changed or updated without notice. Golden Prism may also make improvements and/or changes to the Website at any time without notice.
  3. Any information we receive from you will be dealt with in accordance with our Privacy Policy.
  4. Certain links in this Website connect to other websites maintained by third parties over whom we have no control. We make no representations as to the accuracy or any other aspect of information contained in other websites.


11. Liability
        We will not be in breach of contract as a result of any Force Majeure Event.
        You must observe and comply with all applicable regulations and legislation, including all necessary customs, import or other permits to purchase Products from our Website. The importation or exportation of our Products may be prohibited by certain national laws. We make no representation and accept no liability in respect of the import or export of the Products you purchase.

12. Notices, Enquiries and Complaints
        Any notices, enquiries or complaints should be:

  1.             e-mailed to;
  2.             addressed to customer services on telephone number 01937 845209;


13. Intellectual Property

  1. The entire content of the Website, including all copyright, trademarks and other intellectual property rights it contains, including the use of the name 'Golden Prism' is the sole property of Golden Prism or our licensors. You are permitted to copy, transmit and to use such material only for the purpose of ordering Products from the Website, but you not are entitled to copy, reproduce, transmit, display in public, create derivative works from or otherwise commercially exploit such material.
  2. All intellectual property rights in the Products (subject to the rights of any third party) belong to Golden Prism.
  3. You warrant that all Customer Material provided to us will not be defamatory or infringe the copyright or other rights of any third party, and you shall indemnify Golden Prism against any loss, damages, costs, expenses or other claims arising out of any such infringement.


14. Privacy Policy

  1. You acknowledge and agree to be bound by the terms of our Privacy Policy.

15. General

  1. These Terms govern the contract to the exclusion of all other terms and conditions stipulated in any other communication or document unless expressly agreed in writing by Golden Prism.
  2. Golden Prism reserves the right to vary the content of these Terms from time to time, with any changes being published on the Website. However, such variations will not affect any Contract between Golden Prism and you. Continued use of the Website, or any of its services will signify that you agree to any such changes.
  3. We may correct any typographical, clerical or other error or omission in any information on the Website or in any email or other document or communication issued by Golden Prism without incurring any liability on our part.
  4. If any clause or part of a clause in these Terms is held by any Court of competent authority to be unlawful, invalid or unenforceable, such clause or part shall be severed and the remaining provisions of these Terms shall remain in full force and effect.
  5. These Terms, together with our Website prices, delivery details, contact details and privacy policy set out the whole of our agreement relating to the supply of the Products by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms or as an authorised representation about the nature or quality of any Products offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
  6. The contract between you and Golden Prism shall be governed by English law and you and Golden Prism submit to the exclusive jurisdiction of the English Courts.