Golden Prism Jewellery

Tel: 01937 845 209    

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FAQs

IS GOLDEN PRISM LIMITED A MEMBER OF THE BRITISH JEWELLERS ASSOCIATION?

Yes, Golden Prism most certainly is a member of the BJA and abides by their rules.  Our logo is displayed on their website.

HOW DO I KNOW IT IS REALLY GOLD OR PLATINUM?

Independent Verification

All precious metal jewellery is checked by Assay Assured Jewellery Retailers and carries the legally-required independent hallmark verifying the precious metal content. The retailer is part of a scheme of sampling and testing by Assay Assured to ensure that jewellery exempt by weight from hallmarking is also of the claimed standard - a protection over and above legal requirements.  Accurate Product Descriptions.All products will be accurately described stating the precious metal content.  Independent Arbitration.  If you have a query about the precious metal content of your purchase that you are unable to resolve with the retailer, Assay Assured will independently test the article and provide a report on their findings.   Only Genuine Branded Products.

Assay Assured Jewellery Retailers agree not to carry counterfeit branded jewellery on their website.

HOW DO WE GET HELP?

Here at Golden Prism we are here to help you.  Any questions you may have about our jewellery, or if you wish to speak to a consultant, please do not hesitate, click on ‘contact us’ and send  an email giving contactable details and outlining your queries and we will endeavour to give you answers promptly. If you wish to call, the telephone number is 01937 845209 - Mobile number is 07894 016 733 - if necessary, leave your number, the GP number of the product, briefly the query and we will call you back asap.

WHAT SIZE IS THE JEWELLERY?

Items shown are up to 160% of the actual size of the piece of jewellery.  This is so that you can see the description without enlarging every piece of jewellery.  All the jewellery is the same as you will find in any London jewellers as it is all from London and the UK,  made available to you with a much larger selection to choose from.  We recommend you order as soon as possible because many items, especially rings,  will be made with your specific finger size.

WHAT ABOUT THE PRICING OF ITEMS?

Items can be priced from £100 upwards, depending on metal, weight, diamond size, diamond quantity, the 4C’s and many other factors.    Prices are based on the wholesale price and gold and precious metal price at source.  We pass all discounts and lower prices on to you, the consumer. Usually around 50% less and up to 70% in some cases.

WHAT ABOUT RING SIZING?

Please be sure to choose your correct ring size, it saves time, but if you feel your ring is just a little too loose or a little too tight, we can alter some ring sizes, slightly, up or down.  Unfortunately, there are some settings, especially diamond set, that cannot be resized, such as Full Eternity Rings as they have a specific number of diamonds for each ring size and it will disturb the stones, as will multi-stone, patterned and millgrain styles.  So, please order our ring sizer and/or measure the size of a ring you already have which is a good fit and we can make you new ring the same size. 

CAN I COME AND COLLECT MY ITEM OF JEWELLERY WHEN IT IS READY?

Yes you may visit our offices and collect you item of jewellery if you wish.  You will be able to see your diamonds under magnification with our diamond grading microscope and see your 'one off unique diamond' as every diamond is different.   You will then always be able to identify your very own stone.  Just make an appointment beforehand and we will call you the moment your jewellery is ready for collection.

HOW WILL I KNOW WHEN MY PARCEL HAS BEEN SENT?

We will email you with the tracking number immediately your parcel has left our offices and give you an estimated time of arrival.  Make sure you are available to receive your parcel as you will be asked to sign for it.  It will be in a plain brown wrapper so as not to give any indication as to its contents, however, for insurance purposes it may have a description and value on the insurance docket.

WHAT LEAD TIMES DO YOU HAVE ON DIFFERENT ITEMS?

Every effort is made to have your item made within the shortest time possible.   As soon as you have decided on an item we will email you and tell you when to expect your beautiful jewellery.  If we have it in stock, as in the case of many silver items, we will be able to post it to you within a day or two.  Bespoke items can take between two and four weeks.  ‘Special’ orders can be as little as 7 days but at busy times may take 2 or 3 weeks.  'In stock items' should be just that, but there is a possibility that there are delays or wholesalers do not have enough stock as in the case of watches.

 
WE WOULD LIKE TO KNOW MORE ABOUT DIAMONDS AND WHAT THE SETTINGS ARE MADE FROM?

We give you as much information in our Education Section as we can, so you can make an informed choice, there are no secrets or hidden motives. Click on EDUCATION and you will be able to find information about all Golden Prism’s diamonds and diamond jewellery.   We want you to be assured that the jewellery we display on Golden Prism website are of the finest quality.

 
WHY DO SOME OF THE RINGS ALL LOOK THE SAME?

Every item at Golden Prism is different in some way, where you see rings which ‘appear’ to look similar, they will probably be set with different size diamonds which varies the price, so as to suit every pocket.   If you would like more information about a particular item, just send an email to us at email@goldenprism.com and we will give you all the information possible about that particular item.

WHAT ABOUT BESPOKE OR COMMISSIONED RINGS?

Where the item is marked ‘bespoke’ every single ring is made ‘especially for you’ so weights and measures are difficult to quantify until the ring has been made.  At Golden Prism all our ‘bespoke’ rings are made to exact standards and we are proud to be able to say that our highly skilled and experienced craftsmen have been in the manufacturing jewellery business for decades so we can pass on the best quality and therefore, we have very satisfied customers. 

WHAT ABOUT BLOOD DIAMONDS?

Golden Prism source diamonds from companies who are reliable and legitimate, and our diamonds are especially selected, and  conflict free.